Hypothesis

**__Hypothesis __**
 Mississauga’s public transit online and phone system is used by thousands of Mississauga residents on a daily basis. The way the transit system has been organized is phenomenal and enables users to find their way across the city very easily. //City Link // and //Click n’ Ride // are excellent features that the city of Mississauga’s Transit system has created.

There are several issues that may arise when trying to use these features. A problem that may occur when wanting to use City Link is if an individual does not own a cell phone, lost theirs or even forgot to carry one while planning to travel the Mississauga Transit. //Click n’ Ride // is an online feature that the Mississauga Transit system uses, which is accessed via the Internet. This might be an issue if an individual needs to find a bus time urgently, but does not have quick access to the internet. Products should be designed in such a way, to allow excellent usability, and with every type of user in mind; including ones that might not have quick access to technologies such as the internet or a telephone.

Mississauga Transit will serve its community efficiently with the introduction of a Touch n' Ride project. The Touch n' Ride interface will allow its riders to better organize their time and trip.